Field Service Technician

Full time
Loveland, CO
Posted 3 weeks ago
If supporting and fixing industry-leading electric vehicles sounds like a cool gig, this job’s for you!
Job details
Job Type: Full-time
Number of hires for this role: 1
Qualifications
  • High school or equivalent (Preferred)
  • Vehicle maintenance: 1 year (Preferred)
  • Vehicle Customer Service: 1 year (Preferred)
  • ASE Certification (Preferred)
Full Job Description

Field Service Technician – growing company!

It is an exciting time at Lightning eMotors, a fast-growing company that designs and manufactures zero emission all-electric powertrains for commercial vehicles. We are seeking a qualified Field Service Technician to join our team of outstanding professionals. Our products are meticulously and intelligently designed to deliver value to our customers and you will be an integral part of the process. This is your opportunity to work with like-minded, passionate, technical professionals dedicated to making a difference in the world. We are a growing team of talented individuals who are accustomed to wearing multiple hats, working collaboratively, and comfortable expressing ideas to a receptive management team.

More about us:

2021 will be a very exciting year for us as we intend to go public after our expected merger with GigCapital3. We are the leading innovator in the US commercial medium-duty EV market with proprietary vehicle control software, EV chassis integration software and analytics, along with custom products including DCFC mobile charging stations and a host of commercial EV focused IP. We are THE market share leader in Class 3-7 zero emission vehicles and the only manufacturer with a full line of battery and fuel cell zero emission commercial vehicles on the road with blue chip customers. The company has contracted a significant backlog for the next 2 years including the world’s first fuel cell electric Class 6 truck. As the country’s largest commercial zero emission fleet vehicle manufacturing facility in the US with annual production capacity of 1000 vehicles today, expanding to 3000 in 2021 and over 20,000 by 2025.

With 10 years in R&D, Lightning is ahead of the game with our dominant market positioning, proprietary technology, and highly experienced management team.

Please visit www.lightningemotors.com to learn more!

About the position:

Reporting to the Customer Operations Manager, this position is for a Field Service Technician and is responsible for providing a high level of on-site and remote support to Lightning Systems customers and service providers. A qualified person in this position acts as a mobile field service technician to resolve technical (mechanical, hydraulic, and electronic) issues in a timely fashion in order to maintain a high level of customer satisfaction. This position is multi-functional, serving as a technical resource to help customer and service provider technicians identify, troubleshoot, and resolve in-field issues along with a number of other responsibilities within the company.

Key accountabilities include:

  • Serve as a customer-facing technical member of the Customer Operations team.
  • Install, commission, troubleshoot, repair, and maintain existing and future fielded Lightning Systems products (local and remote).
  • Interface and communicate with engineers, other staff, and customers to provide effective end-user support to resolve issues.
  • Serve as a professional representative of Lightning Systems with timely and courteous responses to customer service calls.
  • Develop and maintain service information and history using the company’s service database and other software tools.
  • Consult with engineering teams to troubleshoot and resolve unusual in-field issues or problems.
  • Develop documentation, processes, and procedures related to Lightning Systems’ best practices; develop thorough knowledge of these documents and processes and instruct others in their application.
  • Read and evaluate installation and service material (engineering drawings, schematics, diagrams, etc.), make appropriate updates and revisions as necessary.
  • Provide serviceability input during design reviews (prevent serviceability problems before they arise).
  • Advise staff regarding in-field product performance, customer satisfaction, and areas of potential product improvement.
  • Provide on-site training and periodic audits of Lightning Systems authorized conversion and service providers.
  • Provide on-site training for Lightning Systems customers (driver and technician training).
  • Assist with testing, repair, and production duties at HQ technical facility.

Skills/Experience/Knowledge required:

Mandatory:

  • Certificate of Completion from accredited automotive technical school
  • Excellent customer service oriented skills and attitude
  • Comprehensive knowledge of shop and automotive tools
  • Excellent mechanical and electrical aptitude
  • Good interpersonal communication skills, ability to effectively communicate in-person, over the phone, and in written formats
  • Proactive, self-motivated, and independent worker; ability to work alone or as part of a team
  • Able to possess and maintain a valid driver’s license with safe driving record and ability to be covered under Lightning System’s insurance policy.
  • Ability to read drawings, prints, schematics, and diagrams
  • Strong troubleshooting ability and outside of the box thinking
  • Must be proficient with computers (MS Office suite, basic networking, service tracking software)
  • Ability to travel (may exceed 25% of time, travel can be irregular and immediate)
  • Ability to work extended work shifts, may exceed 12 hours at times
  • Excellent problem solving and creative thinking
  • Highly organized and documented
  • Proven service experience / history

Preferred:

  • Electric vehicle maintenance and repair experience
  • Medium and Heavy-Duty truck experience
  • Automotive diagnostics (CAN, OBDII) and repair experience
  • Vehicle programming experience (tuning and optimization with software)
  • Automotive wiring experience
  • Commercial Driver’s License (CDL)

Benefits offered:

Once hired, employees are offered generous benefits package including:

  • Medical, Dental, Vision insurance
  • Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
  • 401(k)
  • Paid time off (accrued)
  • Paid holidays
  • Short and Long-term disability
  • Life insurance
  • Employee assistance program

Salary

  • $50,000-$70,000

Additional hiring information:

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Job Type: Full-time

Pay: $50,000.00 – $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Vehicle maintenance: 1 year (Preferred)
  • Vehicle Customer Service: 1 year (Preferred)

License/Certification:

  • ASE Certification (Preferred)

Work Location:

  • One location

Company’s website:

  • lightningemotors.com

Benefit Conditions:

  • Waiting period may apply

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Job Features

Job CategoryTechnician
Salary$50000 - $70000 Per Year

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lightning eMotors is an at-will employer.